If cash, traveller's cheques, credit/debit cards or passport are lost or stolen, we can arrange for you to receive emergency cash, cancel your credit/debit cards and also help you with the bureaucracy involved in getting your passport or other papers replaced.

If you lose your mobile phone or it is stolen, we will provide assistance in reporting the loss or theft of your mobile phone by reporting the loss or theft on your behalf to your network provider*. Currently, this service is only available in respect of the following network operators: Vodafone, Orange, 02, T-Mobile. 3 Mobile and Virgin.

*A maximum of 3 attempts will be made.

In the event of an emergency, we can arrange for transport to get you home. This could include provision of an executive or chauffeur driven car service. If you are overseas we can advise of the first available flights home (and may also assist you in making a reservation and the issuing of tickets) and if necessary arrange for the hire of a car to get you home. We can even arrange for overnight accommodation to be booked if no alternatives can be found that day.

We will provide assistance to you if you need a locksmith in the event of your keys being lost or stolen, by providing you with information and contact details of locksmiths. However, if you are unable to contact the locksmith yourself, we can liaise directly with the locksmith on your behalf.

We can also arrange for you to get a message home* to your friends and relatives, letting them know where or how you are.

*A maximum of 6 attempts will be made.

If you are away from home and you need help of any kind we will be able to give details of the nearest Embassy, Doctor, Lawyer, Optician or Pharmacist and advise you of the language spoken.

Having a communication crisis with locals in another country, or even just struggling to order at a restaurant, we can help you get access to interpreters who will assist you in talking to the people around you.

Away from home and need a lawyer fast? We can put you in touch with a local lawyer to advise you in any situation.